Managing conflict and emotional LABOR

Dr. E. Michele Ramsey, Associate Professor, Penn State Berks

This talk will focus on managing conflict and emotional labor in the coffee workplace. Discussion will focus on misconceptions about conflict, the role of power in conflicts and how we can better balance power between people, the impact of emotional labor on coffee professionals, and ways to manage oneself and others to help mitigate the impact of emotional labor. 

Dr. E. Michele Ramsey is an associate professor of Communication Arts & Sciences and Women's Studies. She teaches a number of classes at the college, including Conflict Management, Gender and Communication, Women’s Public Address in the United States, Public Speaking, The Rhetoric of American Horror Film, Issues in Freedom of Expression, Contemporary American Political Rhetoric, and Black American Political Rhetoric. Her research interests include representations of gender in the media, political communication, with a focus on women’s rights rhetoric and social movements. She’s currently working on a co-authored book titled, Back to the Humanities: College, Career, and Community in the Modern and Future Economy