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Session Host: MANAGING CONFLICT AND EMOTIONAL LABOR

Bailey Arnold

Bailey started her specialty coffee journey in 2010 after graduating from college the previous year into an economic recession with an English Literature degree and zero life plans. She currently occupies the role of Director of Education for Gregorys Coffee where she develops training curriculum and, alongside her team of educators, facilitates the growth and development of around 300 baristas employed at 29 locations in New York, New Jersey, and Washington, DC. She has been a presenter at MANE, used to coordinate TNTNYC, and is currently a nominee for the BGA's Executive Council. She might be a polymath, and her cat's name is Joey Tribbiani.